POLICIES

If you’re new to practice, we encourage taking a private session to ensure you enjoy the best possible start with us and get the most out of every class.

We ask that members arrive at least five minutes prior to class. If you are new, allow  10 minutes to get acquainted with the space and your instructor. Arriving late can be disruptive to the class and can be a safety issue for your own body and everyone involved. Being on time or early ensure you get the optimum result from every class.

We receive healthy demand for all our classes, that being said life happens and there is often opportunities to join your favourite class times from the waitlist. We recommend utilising this feature as you’ll be notified by both text and email when you are added to a class.

All group classes operate with a 12 hour cancellation policy to ensure the quality of our service and in fairness to all members. If you give less than 12 hours or do not show up to your booked class, you will forfeit your class payment and be charged a $5 late cancellation fee if you are on a direct Debit or Annual membership.

Private and semi-private appointments operate with a 24 hour cancellation policy.

Socks are a requirement on reformer Pilates machines and are recommended during mat classes where appropriate.

All equipment is provided for you in class, allowing you to either bring your own or make use of the equipment provided.