Membership Freeze Policy

At The Studio HQ, we know that sometimes life calls for a pause. Our Membership Freeze Policy is designed to offer flexibility while maintaining the integrity of our membership structure.

Eligibility

This policy applies to all members on Direct Debit Memberships only.

Freeze Terms

• Members may freeze their membership for up to 6 weeks per calendar year at no charge.

• Freezes must be taken in 7-day increments (minimum freeze period is 7 days).

• 7 days’ notice is required to process a freeze request.

• Freeze requests submitted with less than 7 days’ notice will not be accepted.

• Freezes exceeding 6 weeks in a calendar year will incur a fee of $10 per week for each additional week.

• Freeze time does not count toward your 3-month minimum commitment period.

Medical Exemptions

If you are unable to attend due to medical reasons, we will waive all freeze-related fees upon presentation of a valid medical certificate. This includes freezes exceeding 6 weeks or with less than 7 days’ notice.

New Members

New members are now eligible to freeze during their initial 3-month commitment period.
Please note: any freeze time will not count toward fulfilling your minimum term.

How to Request a Freeze/Suspension

All freeze requests must be submitted via our Membership Freeze Request Form.
Please ensure your request is submitted at least 7 days in advance to avoid disappointment, unless a medical exemption applies.

All group classes operate with a 12 hour cancellation policy to ensure the quality of our service and in fairness to all members. If you give less than 12 hours or do not show up to your booked class, you will forfeit your class payment and be charged a $5 late cancellation fee if you are on a direct Debit or Annual membership.

Private, semi-private, Personal Training and Massage appointments operate with a 24 hour cancellation policy. The cancellation fee is the total cost of the booking.

We receive healthy demand for all our classes, that being said life happens and there is often opportunities to join your favourite class times from the waitlist. We recommend utilising this feature as you’ll be notified by both text and email when you are added to a class.

Socks are a requirement on reformer Pilates machines and are recommended during mat classes where appropriate.